Returns & Refund Policy

Last Updated: July 2026

At Vibza, every product is made especially for you after your order is placed. Because each item is printed on demand, we encourage you to review your order carefully before completing your purchase.

Your satisfaction is important to us, and if something isn't right, we're here to help.

Change of Mind

As every Vibza product is made to order, we generally cannot accept returns or offer refunds for:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong colour
  • Ordering the wrong product
  • Accidental purchases

Please refer to our size guides before placing your order. If you're unsure about sizing, feel free to contact us before purchasing.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged during shipping
  • Defective due to a manufacturing issue
  • Printed incorrectly
  • Different from what you ordered

please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the problem
  • Clear photos showing the issue

Once reviewed, we'll arrange an appropriate solution, which may include:

  • A replacement product
  • A refund
  • Another suitable resolution where appropriate

There is no additional cost to you if the issue is confirmed to be the result of a manufacturing or fulfilment error.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We'll work with the shipping carrier and our fulfilment partner to investigate the shipment.

If the package is confirmed as lost, we'll arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect or incomplete address is supplied:

  • We may not be able to modify the order once production has begun.
  • If the order is returned to our fulfilment partner, additional shipping charges may apply before it can be resent.

Unfortunately, we cannot refund orders that cannot be delivered due to an incorrect shipping address supplied by the customer.

Delivery Delays

Delivery estimates are provided as a guide only.

Refunds or replacements are generally not available solely because a shipment is delayed due to circumstances beyond our control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Peak holiday periods
  • Other unforeseen events

If you believe your shipment has been significantly delayed, please contact us and we'll gladly investigate.

Order Cancellations

Because production begins quickly after an order is placed, cancellation requests are not guaranteed.

If you need to cancel your order, please contact us immediately.

If production has not yet started, we'll do our best to cancel your order.

If production has already begun, cancellation may no longer be possible.

Exchanges

As every item is made specifically for each customer, we generally do not offer exchanges for:

  • Incorrect size selected
  • Change of colour preference
  • Change of design preference
  • Change of mind

If your product arrives damaged, defective or incorrect, we'll happily replace it.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

If a product has a major fault or does not meet the consumer guarantees provided under Australian law, you may be entitled to a repair, replacement or refund.

How to Request a Return or Refund

Please contact us within 30 days of receiving your order.

Include:

  • Your full name
  • Order number
  • Email address used for the order
  • Description of the issue
  • Photos showing the problem (if applicable)

Email: support@vibza.store

We aim to respond to all enquiries within 2 business days.

Refund Processing

If a refund is approved:

  • Refunds will be issued to your original payment method.
  • Processing times vary depending on your payment provider.
  • Your financial institution may take several business days to process and display the refund.

Our Commitment

Every Vibza design is created with care and produced specifically for you.

If we've made a mistake, we'll make it right. If your order arrives damaged, defective, or incorrect, our team will work with you to resolve the issue as quickly as possible.

Thank you for supporting original artwork and made-to-order production.