FAQ

Welcome to the Vibza Help Centre. If you can't find the answer you're looking for, feel free to contact us at support@vibza.store.

Orders

Can I cancel my order?

We begin producing your order shortly after it's placed. If you need to cancel your order, please contact us as soon as possible.

If production has not yet started, we'll do our best to cancel your order. Once production has begun, cancellation may no longer be possible.

Can I change my shipping address?

If you've entered the wrong shipping address, contact us immediately.

If your order hasn't entered production yet, we'll do our best to update it. Once production or shipping has started, we may not be able to make changes.

Can I change my order after placing it?

If production hasn't started, we may be able to assist with changes.

Please contact us as soon as possible after placing your order.

Shipping

How long does production take?

Every Vibza product is made especially for you after you place your order.

Production usually takes 2–5 business days before shipping.

How long does shipping take?

Estimated delivery times after production are:

  • Australia: 3–8 business days
  • New Zealand: 4–10 business days
  • United States: 3–7 business days
  • Canada: 5–10 business days
  • United Kingdom: 3–7 business days
  • Europe: 5–10 business days
  • Rest of World: 7–20 business days

Please note these are estimated delivery times and may vary.

Do you ship internationally?

Yes.

We proudly ship to many countries worldwide.

Available shipping destinations are shown during checkout.

How much does shipping cost?

Shipping costs are automatically calculated during checkout based on:

  • Delivery location
  • Number of items
  • Shipping method selected

You'll always see the final shipping cost before completing payment.

How do I track my order?

Once your order has shipped, you'll receive an email containing your tracking information.

You can also track your shipment anytime using our Track Your Order page.

Why is my order arriving in multiple packages?

Some products may be printed and shipped from different fulfilment facilities.

If this happens, you'll receive separate tracking information for each shipment.

Returns & Refunds

What is your return policy?

Since every Vibza product is made to order, we generally cannot accept returns for:

  • Change of mind
  • Incorrect size ordered
  • Incorrect colour selected
  • Accidental purchases

Please review our size guide carefully before ordering.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos

We'll work quickly to resolve the issue through a replacement, refund, or another appropriate solution.

What if my package is lost?

If your package appears to be lost during transit, please contact us.

We'll investigate the shipment with the carrier and our fulfilment partner and work towards an appropriate resolution.

Products

What t-shirt do you use?

All Vibza t-shirts are printed on the Gildan® 5000 Heavy Cotton™ Unisex T-Shirt.

It offers a classic fit, durable construction, and comfortable everyday wear.

How do I choose the right size?

Please refer to our Size Guide before placing your order.

For the best fit, compare the measurements with a t-shirt you already own.

If you prefer a relaxed or oversized fit, consider ordering one size larger.

Does the shirt shrink?

The Gildan 5000 is made from preshrunk cotton.

Minor shrinkage may still occur if care instructions aren't followed.

How should I wash my t-shirt?

To keep your Vibza apparel looking its best:

  • Machine wash cold
  • Wash inside out
  • Wash with similar colours
  • Tumble dry low
  • Do not bleach
  • Do not iron directly on the printed artwork
  • Do not dry clean

Payments

What payment methods do you accept?

We accept secure payments through Shopify's supported payment methods, including major credit and debit cards, along with other payment options available at checkout.

Available payment methods may vary depending on your location.

Is my payment secure?

Yes.

All payments are processed through Shopify's secure payment system using industry-standard encryption.

Vibza never stores your full payment card details.

About Vibza

Where are your products made?

Vibza partners with trusted fulfilment providers that print and ship products from facilities located around the world.

Your order is typically fulfilled from the location that can deliver to you most efficiently.

Why are your products made to order?

We believe in producing responsibly.

Printing each product only after it's ordered helps reduce overproduction and unnecessary waste while ensuring every piece is created specifically for you.

Are your designs original?

Yes.

Every Vibza design is created as original artwork inspired by creativity, sport, travel, and self-expression.

We do not sell official team merchandise or licensed designs.

Still Need Help?

If you couldn't find the answer you were looking for, we'd love to hear from you.

📧 Email: support@vibza.store

We aim to respond to all enquiries within 2 business days.